Refund policy

Returns

We want you to get the right product for the job. If something isn't right, you may return it within 30 days of purchase or delivery, with no restocking fee.

To be eligible for a return, the item must be unopened, unused and in its original packaging with all labels intact, and you must have the original receipt, invoice or order number.

What we can't take back

For safety, warranty and manufacturer reasons, the following are final sale:

  • Opened or partially used finishes, sealers, stains, adhesives, solvents and other chemicals
  • Opened abrasives - belts, discs, screens, rolls and paper
  • Special orders and non-stock items brought in at your request
  • Cut-to-length, custom-mixed or custom-tinted product
  • Clearance and closeout items sold as is

How to start a return

Call or email the NDM location you bought from with your order number and what you would like to return. We will confirm the return and tell you where to bring it or send it.

  • Stockbridge, GA - 470-507-0711 - sales@ndmfloorsllc.com
  • Marietta, GA - (770) 627-4313 - sales@ndmfloors.com
  • Brentwood, TN - 629-216-1555 - sales@ndmfloorstn.com

Returns brought back to the branch in person are the fastest. If you ship a return to us, the cost of return shipping is yours and we recommend a trackable service, since we cannot credit a return we never receive.

Refunds

Once we receive and inspect the return, we will issue the refund to your original method of payment, normally within 5 business days. Depending on your bank or card issuer it can take a few more days to appear on your statement. Original shipping or delivery charges are not refunded.

Damaged, defective or wrong item

If a product arrives damaged, is defective, or is not what you ordered, contact us within 5 business days of receiving it and keep the packaging. We will replace it or refund it in full, including freight, and we will cover the cost of getting it back to us. Manufacturer warranties on machines and power equipment are handled through the manufacturer, and we will help you open the claim.

Questions

Not sure whether something can come back? Call your branch before you open it. We would rather help you pick the right product than process a return.